Refund and Return Policy

Effective Date: 11-09-2024
Website: https://wallpaperuniqueyas.com/

At Yas Unique Wallpaper, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we’re here to help. This Refund and Return Policy explains the conditions under which you can return or exchange items and how to request a refund.

1. Returns

You have [Insert Timeframe, e.g., 30 days] from the date of purchase to return an item for a full refund or exchange, provided that the item meets the conditions below:

Conditions for Returns:

  • The item must be unused, undamaged, and in the same condition as when you received it.
  • The product must be returned in its original packaging, including any accessories, instructions, or other materials that came with it.
  • Custom or made-to-order wallpapers are not eligible for returns unless there is a defect in the product or an error made by us.

To initiate a return, please contact our customer service team at [Insert Contact Email] or call us at [Insert Phone Number]. We will provide you with instructions on how to return your item, along with a return authorization number.

Please note: You are responsible for the shipping costs associated with returning the item, unless the return is due to a defect or an error on our part.

2. Exchanges

If you wish to exchange your item for a different color, pattern, or size, please contact us within [Insert Timeframe, e.g., 30 days] of receiving your order. Exchanges are subject to product availability.

Conditions for Exchanges:

  • The item must meet the same conditions for returns (unused, undamaged, in original packaging).
  • We will process the exchange once we receive and inspect the returned item.

If the new item has a different price from the original purchase, we will either issue a refund for the difference or request additional payment to cover the balance.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Timeframe, e.g., 7-10 business days].

Non-Refundable Items:

  • Custom or made-to-order wallpapers (unless defective).
  • Items purchased on sale or clearance.
  • Gift cards.

Refund Process:

  1. Contact us to initiate a return at [Insert Contact Email] or [Insert Phone Number].
  2. Ship the item back to us following the instructions provided.
  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed, and you will receive the credit within [Insert Timeframe, e.g., 7-10 business days].

Please note that shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund (unless the return is due to a product defect or shipping error).

4. Damaged or Defective Items

At Yas Unique Wallpaper, we take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] or [Insert Phone Number].

We will require photos of the damaged or defective product as proof. Upon verification, we will offer you the following options:

  • A full refund, including shipping costs.
  • A replacement product sent to you at no additional charge.

Please contact us within [Insert Timeframe, e.g., 7 days] of receiving the product to report any damage or defects.

5. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom-made or personalized wallpapers.
  • Clearance or sale items.
  • Gift cards or promotional items.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email] for further assistance.

7. Shipping Your Return

To return your product, you will be responsible for the shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you are shipping an item valued over [Insert Value], consider using insured shipping to cover any potential losses during transit.